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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Benn Malmanger

April 10, 2026

5  out of  5
rating by Benn Malmanger
"I’ve been a Kevin Michell customer for over 20 years and they have always taken care of us. Recently, Brianne has been a huge help-thank You!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Barry Draeger

April 3, 2026

5  out of  5
rating by Barry Draeger
"Great customer service! Kevin and Holly have always been knowledgeable, friendly and easy to work with. Highly recommended."
We responded:
"Barry, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Ainslee Engelhardt

March 31, 2026

5  out of  5
rating by Ainslee Engelhardt
"Every year these awesome agents help me with renewing my tags out of state. Always great about adjusting the letter that I have to present to the DMV!"
We responded:
"Ainslee, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Kevin L Mitchell’s Team!"
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rn_ginger

March 27, 2026

5  out of  5
rating by rn_ginger
"We love working with Holly Kuehl. She is always available when we need her and is always quick to help us out and answer our questions."
We responded:
"Thanks so much for the fantastic rating, rn_ginger! We are so glad you had a positive experience with us here on State Farm Agent Kevin L Mitchell’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Gerald Maas

March 16, 2026

5  out of  5
rating by Gerald Maas
"Agent was very pleasant to work with! Came down to price, home owners policy comparisons and personal liability pricing. Gerald Maas"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kevin L Mitchell’s Team here in Watertown . "
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Matt

March 7, 2026

5  out of  5
rating by Matt
"It’s convenient"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Becky Boettcher

March 6, 2026

5  out of  5
rating by Becky Boettcher
"We went here a few weeks back and Brianne got us all set up with insurance for all of our things Daily drivers, toys (ATV's), a enclosed trailer and even our get away place up north. She was super helpful and answered all of our questions with confidence. She put quotes together and even gave us different options for everything so we knew what kind of coverage we could get based off what we currently had and what we could have for just a little more. We saved ALOT over all in a years time so glad we made the switch. Thanks for the help Bri"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Mary Denault

January 13, 2026

5  out of  5
rating by Mary Denault
"I called, got sent to Kyle instantly, and he was very pleasant to talk to, very professional taking my info and got back to me via email within an hour! Your agency is going to save me money."
We responded:
"Thank you for taking the time to leave such a great review, Mary. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Douglas Bachorik

January 9, 2026

5  out of  5
rating by Douglas Bachorik
"We have had very good experiences with this agency. Good coverage (especially combined), quick handling of claims."
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Laurel w Bentz

January 9, 2026

5  out of  5
rating by Laurel w Bentz
"Kevin has always been there when I have had questions/claims. I've been with State Farm in whatever city I lived in."
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Peacemaker 828

December 30, 2025

5  out of  5
rating by Peacemaker 828
"Very knowledgable group who cares about their clients. Thanks for always helping out when needed!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ben Barnhart

December 29, 2025

5  out of  5
rating by Ben Barnhart
"Easy to work with, Kyle was prompt and answered my plethora of questions. Saved me quite a bit of money!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gilbert Nimm

December 12, 2025

5  out of  5
rating by Gilbert Nimm
"I needed to make changes to my father’s policy. Holly responded quickly and handled the request as as needed."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brianne Avery

October 9, 2025

5  out of  5
rating by Brianne Avery
"Meeting with Kevin I can definitely tell his team and himself deliver excellent customer service for his customers. A customer had walked in during our meeting, and he made sure that the customer was seen, heard and attended to fully with his colleague. The office is clean and inviting."
We responded:
"Brianne, Thank you so much for your kind words and thoughtful review! We truly appreciate your support and are impressed by your enthusiasm and professionalism. Looking forward to connecting with you!"
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Mary Jo Kohlhoff

August 18, 2025

5  out of  5
rating by Mary Jo Kohlhoff
"I called Kyle Wollin and he took care of a new auto insurance policy for me over the phone. I switched from a different company and saved a lot by going to State Farm. Thanks, Kyle, for making it so easy to get auto insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cindy Stratford

May 27, 2025

5  out of  5
rating by Cindy Stratford
"My transition back to State Farm was smooth, saved me money, with technology support when needed. Kyle Wollin was a tremendous blessing to work with and gave me confidence that I was "in good hands"!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kaelyn Braatz

April 28, 2025

5  out of  5
rating by Kaelyn Braatz
"Kyle was awesome and very helpful! He communicated everything very well and got back to me very fast!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jon Zastrow

April 7, 2025

5  out of  5
rating by Jon Zastrow
"Kevin and Holly do a great job handling all my insurance needs!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Legend Mclegend

February 4, 2025

5  out of  5
rating by Legend Mclegend
"After receiving poor service, and struggling to get a call back at my last insurance company, it’s a breath of fresh air to deal with Holly and Kyle. They have been very professional, and helpful with my needs, and even helped me save quite a bit of money in the process."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carol O'Brien

February 3, 2025

3  out of  5
rating by Carol O'Brien
"I do not have a car presently at this time. Family wants to meet with me regarding my purchase at this time."
We responded:
"We appreciate your feedback and the opportunity to service your insurance needs with State Farm. We’re committed to improving, and your insights can help us do that. If there is anything specific we can work on, please contact our State Farm office!"
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Sarah

November 13, 2024

1  out of  5
rating by Sarah
"Holly is the only good thing about this location. Kevin is an awful, rude and condescending person. How he still have an office, I have no clue. How SF hasn't cut ties with him, I don't know either. We were with SF for over 25 plus years, after numerous issues with Kevin, we went elsewhere and couldn't be happier. Holly does her job, communicates well and is always willing to help. If it wasn't for her, that office wouldn't be what it is. I wish she was the agent and not Kevin. If you're looking for a SF agency, go elsewhere. Find another agency, do NOT recommend. Update: To agents response, past clients for years. Although, his response should not come as a shock seeing some of the other responses to reviews that are not positive. #truthhurts"
We responded:
"Sarah, I have never met you. That being said I am also not sure why you've written such a review. I've been with State Farm for over 37 years, have many satisfied customers and helped 1000s of people with their insurance needs. You are correct about Holly; she is wonderful! "
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Marie Rubietta

March 5, 2021

5  out of  5
rating by Marie Rubietta
"We have been dealing with Kevin over 20 years and had great response to any question or claims than we had."
We responded:
"Thank You Maria, I have enjoyed helping you and Mr. Rubietta over the years. Kevin"
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Terry Tiedt

January 20, 2021

5  out of  5
rating by Terry Tiedt
"Mr. Mitchell and staff have always been spot on with any questions or concerns that I may have regarding my insurance issues. Always a pleasure to talk with Mr. Kevin Mitchell"
We responded:
"Thanks for the GREAT review Terry!"
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Jim Freres

January 20, 2021

4  out of  5
rating by Jim Freres
"I have been with State Farm for around 60 yrs & am very satisfied with the Company. We currently have 3 - cars, 3 - Houses, 1 - Moped & 1 - Speed Boat insured with Kevin & SF along with an Umbrella liability policy. Also, we trust them with our 1965 collector car insurance too! Kevin & Holly have always been there for us whether it was property or vehicle damage claims or just to insure that we always got the best deal on our numerous policy's - - and to answer our sometime silly questions (with a smile). Obviously, with all the policy's we have, we would go elsewhere if not completely satisfied. We recommend the Kevin Mitchell Watertown Agency👍"
We responded:
"It has been great to have you as a client these many years. Thanks!"
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Heather Young

January 18, 2021

5  out of  5
rating by Heather Young
"Nice Staff! Kevin and Holly are always so helpful with everything and anything!"
We responded:
"Thank you Heather. Holly has been for over 45 years, she is the best!!!"